Terms & Conditions
The following Terms and Conditions of Service apply to all design work provided by Crafted Design Limited.
1.1. All design work is carried out by Crafted Design Limited on the understanding that the client has agreed to abide by Crafted Design Limited's terms and conditions.
1.2. Copyright of all design work is retained by Crafted Design Limited (unless agreed in writing) until after all invoices have been settled.
1.3. If multiple concepts are submitted, only one concept is deemed to be given by Crafted Design Limited as fulfilling the contract. All other designs remain the property of Crafted Design Limited (unless agreed in writing).
2. Project Acceptance
2.1. At the time of proposal, Crafted Design Limited will provide the client with a written estimate or quotation. The Terms and Conditions can be read on Crafted Design Limited's website.
2.2. Written acceptance of the estimate or quotation should be returned to Crafted Design Limited. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Crafted Design Limited's terms and conditions.
2.3. No work on a project will commence until either form of acceptance has been received by Crafted Design Limited.
3.1. Fees for design services to be provided by Crafted Design Limited, will be set out in the written estimate or quotation that is provided to the client.
3.2. Projects valued £2,000.00 or greater are subject to a non-refundable deposit of 50% of the quoted amount which will become immediately due. Work on the project will not commence until Crafted Design Limited has received this amount.
4.1. The client will be asked to provide artwork approval or project sign-off after which an invoice for the project will be raised. At this time the remainder of the fees due will become payable.
4.2. Payment of the price shall be 30 days following invoice. If the client fails to make any payment within 10 days of it becoming due, Crafted Design Limited shall be entitled to charge interest at the rate of 5% per month on the outstanding amounts.
4.3. Payments may be made via Bacs or cheque.
5.1. An account shall be considered default if it remains unpaid for 30 days from the date of invoice.
5.2. Crafted Design Limited shall be considered entitled to remove Crafted Design Limited’s and/or the client's material from any and all computer systems, until the amount due has been fully paid.
5.3. Removal of such materials does not relieve the client of their obligation to pay the due amount.
5.4. Clients whose accounts become default agree to pay Crafted Design Limited reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
6. Copyrights & Trademarks
6.1. By supplying text, images and other data to Crafted Design Limited for inclusion in the client's material, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
6.2. Any artwork, images, or text supplied and/or designed by Crafted Design Limited on behalf of the client, will remain the property of Crafted Design Limited and/or it's suppliers, excluding Logo design in which full copyright will be passed to the client upon receipt of full payment.
6.3. The client may request in writing from Crafted Design Limited, the necessary permission to use materials (for which Crafted Design Limited holds the copyright) in forms other than for which it was originally supplied, and Crafted Design Limited may, at it's discretion, grant this. Such permission must be obtained in writing before Crafted Design Limited will allow any of the aforesaid artwork, images, text, or other data to be used. Crafted Design Limited reserves the right to charge fees for additional useage.
6.4. By supplying images, text, or any other data to Crafted Design Limited, the client grants Crafted Design Limited permission to use this material freely in the pursuit of the design and to utilise the designs in Crafted Design Limited's portfolio unless agreed otherwise.
6.5. Should Crafted Design Limited, or the client supply an image, text, audio clip or any other file for use in a website, multimedia presentation, printed item, exhibition, advertisement or any other collateral believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Crafted Design Limited to remove and/or replace the file.
6.6. The client agrees to fully indemnify and hold Crafted Design Limited free from harm in any and all claims resulting from the client not having obtained all the required copyright, and/or any other necessary permissions.
7.1. The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the design will be liable to a separate charge.
7.2. The client also agrees that Crafted Design Limited holds no responsibility for any amendments made by any third party, before or after a design is published.
8.1. Any design, copywriting, illustration, concept or code created for the client by Crafted Design Limited is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Crafted Design Limited and any of it's relevant sub-contractors.
8.2. All design work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing, first use or searches and legal advice sought as to its use.
8.3. Crafted Design Limited will not be held responsible for any and all damages resulting from such claims.
8.4. Crafted Design Limited is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause.
8.5. The client agrees not to hold Crafted Design Limited responsible for any such loss or damage. Any claim against Crafted Design Limited shall be limited to the relevant fee(s) paid by the client.
9. Data Formats
9.1. The client agrees to Crafted Design Limited's definition of acceptable means of supplying data to the company.
9.2. Text is to be supplied to Crafted Design Limited in electronic format as standard text (.txt), Word (.docx) on CD, DVD or via e-mail.
9.3. Images which are supplied electronically are to be provided in a format as prescribed by Crafted Design Limited via CD, DVD or electronic data format.
9.4. Images must be of a quality suitable for use without any subsequent image processing, and Crafted Design Limited will not be held responsible for any image quality which the client later deems to be unacceptable.
9.5. Crafted Design Limited cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
9.6. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
10. Project Duration
10.1. Any indication given by Crafted Design Limited of a project's duration is to be considered by the client to be an estimation.
10.2. Estimated project duration should be deemed to be from the date that written acceptance of the project is received by Crafted Design Limited.
11. Project Completion
11.1. Crafted Design Limited considers the design project complete upon receipt of the client's sign off.
12.1. The client agrees to allow Crafted Design Limited to place a small credit on printed material and/or a link to Crafted Design Limited's own website on the client's website. This will usually be in the form of a small line of text placed in the footer of the page.
12.2. The client also agrees to allow Crafted Design Limited to place all designs on Crafted Design Limited's own website for portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise.
13. Rights of Refusal
13.1. Crafted Design Limited will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
13.2. Crafted Design Limited also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Crafted Design Limited does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow Crafted Design Limited to remove the contravention without hindrance, or penalty. Crafted Design Limited is to be held in no way responsible for any such data being included.
14.1. Cancellation of orders may be made initially by telephone or e-mail, however, following this, Crafted Design Limited will need formal notification in writing. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering.
14.2. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Crafted Design Limited within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
15.1. Crafted Design Limited makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies.
15.2. Crafted Design Limited will not be held responsible for any and all damages resulting from products and/or services it supplies.
15.3. Crafted Design Limited is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performace or quality of materials or any consequential loss arising from their failure.
15.4. The client agrees not to hold Crafted Design Limited responsible for any such loss or damage. Any claim against Crafted Design Limited shall be limited to the relevant fee(s) paid by the customer.
15.5. Crafted Design Limited reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Crafted Design Limited will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
16.1. These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Crafted Design Limited reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
17. Acceptance of Quotation and Terms & Conditions
17.1. The placement of an order for design and/or any other services offered by Crafted Design Limited and validated by the client's written approval of the estimate or quotation, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the client and Crafted Design Limited.